Unlock a device

Letty_44 — Fri, 24 Sep 2021 12:45:12 GMT

I moved to O2 on 3 September. I had 2 phones on my account. 1 transferred without any issues, but the other was locked. I requested EE to unlock the device. After 21 days I am still waiting for this phone to be unlocked. Today I was told that there is a backlog of requests . I was told to wait ten days initially, then another 10 days, now I’m told there is a backlog. The phone is for my 15 year old daughter who is unable to contact me walking to and from school if there were to be any problems. The school stopped the bus at the beginning of term , so she walks now. Any help gratefully received

Re: Unlock a device

Christopher_G — Fri, 24 Sep 2021 13:59:07 GMT

Hi @Letty_44

I've sent you a private message to get some information from you.

Could you have a look and get back to me please?

Thanks

Chris

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Unlock a device

Re: Unlock a device