topic Re: Why is my iPhone not unlocked after 18 months? in Archived Posts

Why is my iPhone not unlocked after 18 months?

Jessmayg — Wed, 22 Sep 2021 11:15:17 GMT

I'm looking to unlock my iPhone. My contract started on 8th Feb 2020. According to the EE website it should be unlocked automatically after 18 months (which would be now). When I text 'UNLOCK' to 150 I get a link to pay a fee to unlock my phone. How can this be amended?

Thanks in advance 🙂

Re: Why is my iPhone not unlocked after 18 months?

Leanne_T — Wed, 22 Sep 2021 12:54:01 GMT

Hi @Jessmayg

Thanks for posting 🙂

Where did you originally purchase the iPhone?

Speak soon.

Leanne.

Re: Why is my iPhone not unlocked after 18 months?

XRaySpeX — Wed, 22 Sep 2021 13:29:01 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Why is my iPhone not unlocked after 18 months?

Jessmayg — Fri, 24 Sep 2021 12:37:45 GMT

Hi @Leanne_T ,

I purchased it through EE when I renewed my contract on the 8th Feb 2020. By my calculations, this would be over 18 months old now yet EE want to charge me to unlock it?

Thanks,

Jess

Re: Why is my iPhone not unlocked after 18 months?

Jessmayg — Fri, 24 Sep 2021 12:37:23 GMT

Hi @XRaySpeX !

It was directly through EE when I renewed my contract. Not from a 3rd party, not from Apple and not second hand. I didn't have this issue with my previous contract device which was bought under the exact same situation.

Thanks,

Jess

Re: Why is my iPhone not unlocked after 18 months?

Leanne_T — Fri, 24 Sep 2021 13:23:55 GMT

Hi @Jessmayg

Thanks for coming back to us.

In this case, please get in touch with our Mobile Care team they will get this looked into for you.

Thanks 🙂

Leanne.