topic Re: Will EE unlock my old phone for free? in Archived Posts

Will EE unlock my old phone for free?

Gidyan — Tue, 21 Sep 2021 15:58:19 GMT

I have just upgrade my phone from a galaxy A50 after finishing a 2yr EE contract to a A52s on a new EE contract, will EE unlock my old phone for free so I can give it to my son to use or will there be a charge?

Re: Will EE unlock my old phone for free?

XRaySpeX — Tue, 21 Sep 2021 16:10:11 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Will EE unlock my old phone for free?

Christopher_G — Tue, 21 Sep 2021 16:33:49 GMT

Hi @Gidyan

Welcome to the community.

If it's the Samsung Galaxy A50 that you had on contract directly from EE before you upgraded that you're looking to unlock, you should be able to do that free of charge through your My EE account.

Thanks

Chris

Re: Will EE unlock my old phone for free?

Gidyan — Tue, 21 Sep 2021 16:42:41 GMT

Hi, I got the first phone from fonehouse

Re: Will EE unlock my old phone for free?

Christopher_G — Tue, 21 Sep 2021 16:44:15 GMT

Have you checked to see if it's locked, @Gidyan?

Does another network's SIM card work in it?

Chris

Re: Will EE unlock my old phone for free?

XRaySpeX — Tue, 21 Sep 2021 16:59:54 GMT

Not for free!

You cannot use the online unlocking form for EE devices not bought directly from EE as they have no record of it.

To unlock an EE device not bought directly from EE you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

Re: Will EE unlock my old phone for free?

Gidyan — Tue, 21 Sep 2021 17:18:24 GMT

Thanks Chris, I just assumed it was locked, just tried my sons sim in it and its acyually not. Happy days

Re: Will EE unlock my old phone for free?

XRaySpeX — Tue, 21 Sep 2021 17:26:53 GMT

Which network's SIM? Some piggy-back on EE.