topic Re: Re: Unlocking your EE mobile phone or device in Archived Posts

Re: Unlocking your EE mobile phone or device

andrewc1ark — Mon, 20 Sep 2021 09:24:59 GMT

My father in law has an out of contract phone he wishes to give to his grand daughter but we need it unlocked. He doesn't remember any of his log in details or if he even created an online account. We cannot register as he took his number to his new account. We have the phone a Huawei p smart and the box etc and his old ee sim card. Can anyone advice me what steps to take next please

Re: Re: Unlocking your EE mobile phone or device

Leanne_T — Mon, 20 Sep 2021 10:19:41 GMT

Morning @andrewc1ark

Thanks for coming to the community.

If your father in law gives us a call on 0800 956 6000. The team will be happy to help with the unlocking request.

Thanks 🙂

Leanne.

Re: Re: Unlocking your EE mobile phone or device

andrewc1ark — Mon, 20 Sep 2021 11:04:00 GMT

He has been on hold for over 10minutes...is there another way?

Re: Re: Unlocking your EE mobile phone or device

Leanne_T — Mon, 20 Sep 2021 11:10:52 GMT

Hi @andrewc1ark

Have you tried the online unlock form?

Thanks 🙂

Leanne.

Re: Re: Unlocking your EE mobile phone or device

XRaySpeX — Mon, 20 Sep 2021 13:12:48 GMT

@andrewc1ark : If the device had been on his contract for at least 6 months, even if that contract has now been cancelled, he can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show his new current phone on that number, if any, & ask whether that is the device he wants to unlock? If not, he will then have to type in the IMEI of the old phone.

Re: Re: Unlocking your EE mobile phone or device

andrewc1ark — Mon, 20 Sep 2021 13:22:37 GMT

All sorted now after a 9.5minute holder got put through to a very helpful guy who had us sorted in a matter of minutes

Re: Re: Unlocking your EE mobile phone or device

Leanne_T — Mon, 20 Sep 2021 13:26:32 GMT

Brilliant @andrewc1ark

Thanks for coming back and letting us know 🙂

Leanne.