topic Re: Bt sport logging problems. in Archived Posts

Bt sport logging problems.

Jajo1 — Thu, 16 Sep 2021 14:28:07 GMT

Upgraded phone on 14th Sept.with Bt sport as benefit. Received link by text and registered.Downloaded the app and tried to log in but error ID300 say can't find bt account. Tried phoning 150 but the choices don't cover queries and was just sent a text about bt sport which was useless. Was told would receive activation email but could take 24 hrs but not received anything. Can you help please?

Re: Bt sport logging problems.

Chris_B — Thu, 16 Sep 2021 14:48:03 GMT

@Jajo1 The ID003 error is an account Association error. Have you had a look at THIS ? Have you tried using the link within that webpage ?

Re: Bt sport logging problems.

Jajo1 — Thu, 16 Sep 2021 15:29:43 GMT

Yes,I went on the website and changed password to make sure I used the right one.Then I tried log in on the app but that's when it said they couldn't find the account.

Re: Bt sport logging problems.

Christopher_G — Fri, 17 Sep 2021 06:56:10 GMT

Hi @Jajo1

Welcome to the community.

If you follow the options for technical support on 150, someone should be able to help you with this.

Let us know how you get on.

Chris

Re: Bt sport logging problems.

Jajo1 — Sat, 18 Sep 2021 18:44:26 GMT

Thank you. Contacted Tech Support and it took a while but it is now OK.

Re: Bt sport logging problems.

Jon_K — Sun, 19 Sep 2021 07:33:28 GMT

Thanks for letting us know you got this sorted, @Jajo1 🙂