topic Re: Unlock in Archived Posts

Unlock

Dannyrazzaq — Thu, 16 Sep 2021 07:07:31 GMT

I phoned to unlock my phone over 10 days ago and still havent received any email. Customer service has been shocking considering I've paid £1000 over my contract!!

Re: Unlock

Chris_B — Thu, 16 Sep 2021 08:03:43 GMT

@Dannyrazzaq How long have you had the device for ? What device is it ?

Re: Unlock

Dannyrazzaq — Thu, 16 Sep 2021 08:09:32 GMT

Hi ,it is a galaxy s8 I've had for years but from my mothers account. Had a galaxy s10 plus but screen broke so tried using this older phone but locked to EE. Had a contract that ended in 2019 but didnt get cancelled off so have paid £38 a month since then for just 8gb of data a month

Re: Unlock

Chris_B — Thu, 16 Sep 2021 08:13:33 GMT

@Dannyrazzaq Did you pay the unlocking fee of £8.99 ? As this device isn’t registered to you or your account. You mum could use the online request form and it’ll be free to unlock. And just to check did you give the IMEI number of this device verbally when you made the request?

Re: Unlock

Dannyrazzaq — Thu, 16 Sep 2021 08:14:43 GMT

Unfortunately she doesn't know her email from when she had this phone as it's from so long ago. I got told on the phone it might cost 8.99 and I said that's okay ,he asked for my email and havent heard anything since then.

Re: Unlock

Schockwave — Thu, 16 Sep 2021 10:08:46 GMT

@Dannyrazzaq , the IMEI should be in settings, about, you should see it there..

I would suggest giving customer service another call.

Re: Unlock

Dannyrazzaq — Thu, 16 Sep 2021 11:04:07 GMT

Yeah I've called them twice about it, given the imei and told they'll send an email within 10 days