topic Contacts not showing on incoming calls in Archived Posts

Contacts not showing on incoming calls

Gina53 — Wed, 15 Sep 2021 16:32:55 GMT

I've recently swapped plans and since then anytime I have an incoming call it just says Private Number even if it's a contact. Texts are fine, even the answer phone text will say which contact has called but the missed call notification says Private Number.

I've checked that all permissions are on and cleared cache etc as per a Google search.

Is this a fix I can do or is it at EE's end.

Re: Contacts not showing on incoming calls

Northerner — Wed, 15 Sep 2021 16:42:06 GMT

Hi @Gina53

Your contacts aren't synchronised with your Google account. Make sure under settings accounts your contacts sync is activated. You can also force a sync. Then restart.

Thanks

Re: Contacts not showing on incoming calls

Gina53 — Wed, 15 Sep 2021 16:52:44 GMT

Thank you but I've already tried that and my sync is on. I've also deleted all my contacts and started again saving to device and then sync to Google.

Re: Contacts not showing on incoming calls

Katie_B — Wed, 15 Sep 2021 17:36:48 GMT

Hello @Gina53.

Thanks for coming to the community.

When did this first start?

Does your phone ever show the contact?

Is your handset running on the latest software?

Katie 🙂

Re: Contacts not showing on incoming calls

Gina53 — Wed, 15 Sep 2021 17:52:11 GMT

Hi and thank you.

It started 3 weeks ( ish) ago, the same day as I changed plans and the contact lock went on, which should be off now as it's been requested I've never had a problem before

No numbers come up at all. Everything just says Private Number. Texts don't seem to be affected. I'm assuming I'm up to date, to be honest I haven't checked. Could be a possible

Re: Contacts not showing on incoming calls

Gina53 — Wed, 15 Sep 2021 18:15:02 GMT

Me again, just checked and there's no updates so I must be on latest software

Re: Contacts not showing on incoming calls

Christopher_G — Thu, 16 Sep 2021 07:02:46 GMT

Hi @Gina53

It may be worth speaking to our technical support team, just to make sure everything is OK from our side.

Chris