topic Google Play issue in Archived Posts

Google Play issue

Morris1979 — Fri, 10 Sep 2021 22:32:17 GMT

I can no longer access Google play store as a error message appears advising there is a problem communicating with the google servers. Does anyone know this can be fixed? Thanks

Re: Google Play issue

Northerner — Fri, 10 Sep 2021 22:57:39 GMT

Hi @Morris1979

Go into settings - Apps/applications and then find Google play services and store. Then clear the cache/data.

Also make sure you haven't logged out of your Google account.

Thanks

Re: Google Play issue

EssexBoyEE — Sat, 11 Sep 2021 09:44:10 GMT

Is this on a Samsung per chance ?

Re: Google Play issue

Morris1979 — Sat, 11 Sep 2021 09:54:20 GMT

Yes that's right, I have tried clearing the Cache's turning off I have booked an appointment at the EE shop this weekSent from my Galaxy

Re: Google Play issue

Morris1979 — Sat, 11 Sep 2021 10:10:20 GMT

Thank you but that hasn't workedSent from my Galaxy

Re: Google Play issue

Christopher_B — Sat, 11 Sep 2021 12:02:22 GMT

Hi @Morris1979

The team in store should be able to help you out with this. Please let us know what happens after your appointment.

Thanks

Chris