topic Re: My ee icon has disappeared in Archived Posts

My ee icon has disappeared

NeilDrummond — Tue, 07 Sep 2021 14:18:51 GMT

So I updated the EE app last night but my EE icon at the top left of the screen has disappeared. I went into settings and when I have activated permissions for the phone the app then crashes.

Re: My ee icon has disappeared

mikeliuk — Tue, 07 Sep 2021 14:59:56 GMT

Hi @NeilDrummond ,

Does uninstalling it and reinstalling it help?

If you have important data stored in the app, you might not want to do that, otherwise you could remove all user files related to the app to give you the best chance of success. Good luck!

Re: My ee icon has disappeared

EssexBoyEE — Tue, 07 Sep 2021 15:25:41 GMT

Are there 2 Icons, one on your Home Screen(s) the other in your App Drawer, then delete the Home screen one and re drag the AppDrawer one to the Home Screen.

If above doesn't work clear the Cookies for that App only.

If neither works try another Upgrade, or if that fails follow @mikeliuk advice on reinstall and reinstall from the App Store but as he points out you will lose your Info so Sign in again etc.

Re: My ee icon has disappeared

NeilDrummond — Thu, 09 Sep 2021 14:59:35 GMT

So my Dynatrace seems to be activated which is was not but still the EE icon doesn't appear.

Any other thoughts. Perhaps the EE icon doesn't need to appear.

Re: My ee icon has disappeared

Chris_B — Thu, 09 Sep 2021 15:06:25 GMT

@NeilDrummond What is the EE icon ? Do you mean the app or the EE network logo near your cellular signal icon ?

Re: My ee icon has disappeared

NeilDrummond — Thu, 09 Sep 2021 20:31:54 GMT

So it was the EE logo next to the time. Is was a silent notification.