topic Re: Unlock code blocked in Archived Posts

Unlock code blocked

Sylvia29 — Tue, 24 Aug 2021 00:48:15 GMT

I desperately need help with unlocking my phone, I paid for the unlock code (£8.99) and I received the code. Unfortunately, I made a mistake with the unlocking procedure provided by EE.

I immediately emailed the @Unlocking @S8Unlocking "handset.unlocking.team@ee.co.uk" to get them to unblock the unlock code or send me a new code to try.

But no one has responded to me, I'm in a new country, stuck and unable to make calls with my new sim. I desperately need the unlocking team to get back to me.

Does anyone know how long they take, this is an emergency.

Thanks

Re: Unlock code blocked

Christopher_B — Tue, 24 Aug 2021 06:50:37 GMT

Hi @Sylvia29

I hope you're well and having a nice day, other than this issue of course.

Could I please check when it was you emailed the team about this?

Thanks

Chris

Re: Unlock code blocked

Sylvia29 — Tue, 24 Aug 2021 07:17:12 GMT

Hi Chris,

I emailed the team yesterday at 12:57pm and I still haven't received a reply. This is an emergency for me and I haven't had the best experience as an EE customer.

The email is from "xxxxxxxxxxx@xxxxxxx.com". Please can some respond to me as soon as possible, so I can unlock the phone.

Thanks

[mod edit: please do not post personal information on the public board. Thanks!]

Re: Unlock code blocked

Sylvia29 — Tue, 24 Aug 2021 07:20:33 GMT

Hi @Christopher_B ,

I emailed the team yesterday at 12:57pm and I still haven't received a reply. This is an emergency for me and I haven't had the best experience as an EE customer.

Please can some respond to me as soon as possible, so I can unlock the phone.

Thanks

Re: Unlock code blocked

Christopher_B — Tue, 24 Aug 2021 07:20:55 GMT

Hi @Sylvia29

Do you have access to a phone that you can use to call us on our international number?

Thanks

Chris

Re: Unlock code blocked

Sylvia29 — Tue, 24 Aug 2021 07:32:41 GMT

Hi @Christopher_B,

Yes I do, and did call yesterday but they said I'll have to wait for the unlocking team to respond to my email.

The customer attendant said there was nothing that could be done and I had to wait.

Please can we get the unlock team to respond to me.

Thanks

Re: Unlock code blocked

Christopher_B — Tue, 24 Aug 2021 07:36:16 GMT

@Sylvia29

The unlock team will get back to you as soon as they can, I have no way to jump you in the queue, sorry.

Thanks

Chris