topic Re: Charger port in Archived Posts

Charger port

Carpetman35 — Wed, 18 Aug 2021 18:46:39 GMT

Hi I have the oppo X2 find pro not had it a year yet will be a year Oct 25th but the charger port on the phone keeps releasing the charger cable, it fits fine in my son's or the Mrs , but won't stay in mine, I need to send it back but do I need all the box and charger cable also do I need to unlock the phone.

Re: Charger port

Jon_K — Thu, 19 Aug 2021 06:55:40 GMT

Hi @Carpetman35.

Welcome to the community.

Have you already organised to have it sent back, or are you asking us if it's possible to send it back?

Does this problem happen with more than one charger?

Jon

Re: Charger port

Carpetman35 — Thu, 19 Aug 2021 07:07:39 GMT

I did speak to ee last week about it the lady on the phone said I will need
to send it back either via EE or DPD similar people. She said it can take
up to 2weeks ,

Re: Charger port

Jon_K — Thu, 19 Aug 2021 07:10:14 GMT

Thanks @Carpetman35.

Was this an insurance replacement, or were you asked to send it back for repair?

Jon

Re: Charger port

Carpetman35 — Thu, 19 Aug 2021 07:31:39 GMT

I was told to send it back, because it's still under warranty it's not 12
months old

Re: Charger port

Jon_K — Thu, 19 Aug 2021 08:04:45 GMT

Thanks @Carpetman35.

The warranty will be with the manufacturer.

I'd recommend getting back in touch with our Customer Care team so they can check your account and see what the next steps would be.

Jon

Re: Charger port

mikeliuk — Thu, 19 Aug 2021 08:16:53 GMT

Hi @Carpetman35 ,

This sounds a lot like a fault with the phone so the retailer is the first party responsible for faulty goods per the below professional advice.

I highly recommend that the return should be made either via a store or the return should be properly tracked and insured as there have been reports on here of deliveries arriving but found to be empty and no longer containing the device.

https://www.which.co.uk/consumer-rights/shopping/faulty-goods

https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product-aTTEK2g0YuEy

An investigation will be made to verify the fault so I highly recommend enclosing a note with two sentences describing how to reproduce the fault to avoid engineers deciding "no fault found". You may also want to record a video as evidence of the fault for when you no longer have the device. Good luck!

Re: Charger port

Carpetman35 — Thu, 19 Aug 2021 08:18:39 GMT

I'm actually going into an EE store today to have a chat with them,

Re: Charger port

Jon_K — Thu, 19 Aug 2021 10:02:52 GMT

Let us know how you get on after going to the store, @Carpetman35.

Jon

Re: Charger port

Carpetman35 — Thu, 19 Aug 2021 10:14:39 GMT

Thanks will do

Re: Charger port

Carpetman35 — Thu, 19 Aug 2021 17:05:52 GMT

So I took my phone into the ee store this afternoon, it went well just took forever to transfer details over to doner phone, mine is getting sent off for repair or they will replace it if needs be. Was all pretty simple just took some time.