topic Re: Mobile insurance in Archived Posts

Mobile insurance

Demimoore16 — Wed, 04 Aug 2021 23:00:22 GMT

Could someone advise how I go about starting a claim? I have full cover however when I click start new claim it keeps saying server error and its shown this for a few months..

Re: Mobile insurance

Chris_B — Thu, 05 Aug 2021 06:20:42 GMT

@Demimoore16 Have you tried calling customer services?? You can call this number 07953966250

Re: Mobile insurance

Leanne_T — Thu, 05 Aug 2021 07:35:37 GMT

Morning @Demimoore16

Thanks for coming to the community.

Is the device damaged?

Do you get this error within your My EE account?

Thanks, 🙂

Leanne.

Re: Mobile insurance

Demimoore16 — Thu, 05 Aug 2021 13:00:24 GMT

Yes,

Smashed screen, and yes, every time I've tried to start the claim the server error shows and I've used phone, tablet and laptop to try

Re: Mobile insurance

Leanne_T — Thu, 05 Aug 2021 13:19:35 GMT

Thanks for coming back to me @Demimoore16

In this case, please give us a call and our Mobile Care team will be happy to help with the claim.

Thanks.

Leanne.