topic Re: Cancelling a repai in Archived Posts

Cancelling a repai

TWoolston — Mon, 02 Aug 2021 07:40:30 GMT

Can anyone tell me how I can easily cancel a repair without having to ring customer service, is there an online chat feature anywhere as I can't seem to find it or an email address for customer services please.

Re: Cancelling a repai

Christopher_B — Mon, 02 Aug 2021 10:16:58 GMT

Hi @TWoolston

I hope you're well and having a nice day, are you up to much or is it a chilled one?

Could I please just check how you booked the repair?

Thanks

Chris

Re: Cancelling a repai

TWoolston — Tue, 03 Aug 2021 08:05:14 GMT

Online

Re: Cancelling a repai

Christopher_B — Tue, 03 Aug 2021 10:06:11 GMT

Thanks @TWoolston

Since making the booking have you had an email or any more information about the next steps?

I'm asking so I can work out where you're at in our repair journey.

Thanks

Chris

Re: Cancelling a repai

TWoolston — Tue, 03 Aug 2021 10:10:14 GMT

Hi they have dispatched the packaging to collect the phone many
Many thanks
Tanya

Re: Cancelling a repai

Christopher_B — Tue, 03 Aug 2021 10:35:25 GMT

Thanks @TWoolston

If you have a chat with our customer care team they should be able to make sure everything is stopped.

Thanks

Chris