topic Re: unlocking my phone in Archived Posts

unlocking my phone

KarenS2 — Wed, 30 Jun 2021 09:48:11 GMT

the EE information just sends me round in circles it says, go to your my ee account, select unlock phone and follow the instructions . the only instructions i can find are go to your ee account select unlock phone and follow the instructions. what am i missing

Re: unlocking my phone

Schockwave — Wed, 30 Jun 2021 11:33:59 GMT

Hello @KarenS2 ,

Welcome to the community,

Have you taken a look here, as it will depend whether you got your phone from EE or a third party:

https://community.ee.co.uk/t5/Unlocking-your-device/Unlocking-your-EE-mobile-phone-or-device/td-p/763557

Re: unlocking my phone

XRaySpeX — Wed, 30 Jun 2021 22:52:29 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: unlocking my phone

KarenS2 — Thu, 01 Jul 2021 04:41:19 GMT

I bought it from EE in march 2020 and have just cancelled my contract as I'm living in Spain.

Re: unlocking my phone

James_B — Thu, 01 Jul 2021 06:49:55 GMT

Hi @KarenS2,

Please see How to unlock your EE pay monthly phone or device.

Thanks

James

Re: unlocking my phone

KarenS2 — Thu, 01 Jul 2021 08:53:19 GMT

Thanks james but the connection just sends me back to the previous page and round in another circle of / log in /select unlock device7 and back to the original page with no form or place to enter the IMEI. Called for technical advice and something seems to be wrong with the site. Have to wait ten days or so and should be unlocked now.

Sent from Mail for Windows 10

Re: unlocking my phone

James_B — Thu, 01 Jul 2021 08:56:28 GMT

Thanks for the update @KarenS2

I'm glad our Customer Care Team were able to help.

James

Re: unlocking my phone

Joh72 — Thu, 01 Jul 2021 09:18:57 GMT

I've been waiting for EeS to ring me after being assured that someone who ring me yesterday, seem ES like to give you the run around or keep you waiting for phone calls

Re: unlocking my phone

Joh72 — Thu, 01 Jul 2021 09:23:20 GMT

About my last post my old EE contract phone I needed unlocking so I rang EE got told that I would hear from someone from EE would contact me in 10 days.. 15 days later I rang again and was told that someone would ring within 24 hours. That was 6 pm last night. Am still waiting. Who know, EE like to give you the please wait someone will ring or I will get back to you, never had a phone call back.

Re: unlocking my phone

James_B — Thu, 01 Jul 2021 09:32:27 GMT

Hi @Joh72,

Welcome to the EE Community. 🙂

Have you tried unlocking your phone at myaccount.ee.co.uk/app/device-unlock?

James

Re: unlocking my phone

Joh72 — Thu, 01 Jul 2021 09:39:19 GMT

The phone I need to unlock doesn't have a sim anymore. My partner has it
and has a sim for Virgin media and just needed to get unlocked. Will have a
look am toying with ringing EE on my lunch. Thanks will have a look later
John

Re: unlocking my phone

XRaySpeX — Thu, 01 Jul 2021 12:13:16 GMT

@Joh72 : The device doesn't need a SIM in it to use the unlocking form.

Re: unlocking my phone

KarenS2 — Fri, 30 Jul 2021 11:13:30 GMT

i cancelled my account as i now live in spain. I rang the following day to unlock my second phone which I bought march 2020. Agent told me it would take ten days and she would email me an unlock code. It never happened. It is still not unlocked and I cant contact ee by phone on 0800 numbers from spain. Just spent an hour waiting for online help, lost the will to live.

Re: unlocking my phone

Christopher_G — Fri, 30 Jul 2021 13:13:22 GMT

Hi @KarenS2

What kind of phone is it that you've asked to be unlocked? Have you checked your spam/junk folder in case the email made its way there?

Chris