https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062884#M258114 <P>Have just received my new phone and this morning has requested for it to be unlocked, however face recognition is not working. &nbsp;Have been informed that they will send sms/email, however if sent by SMS I will not get to read it. &nbsp; Can anyone help.</P><P>&nbsp;</P> Wed, 07 Jul 2021 12:27:44 GMT Cfairey0 2021-07-07T12:27:44Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062884#M258114 <P>Have just received my new phone and this morning has requested for it to be unlocked, however face recognition is not working. &nbsp;Have been informed that they will send sms/email, however if sent by SMS I will not get to read it. &nbsp; Can anyone help.</P><P>&nbsp;</P> Wed, 07 Jul 2021 12:27:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062884#M258114 Cfairey0 2021-07-07T12:27:44Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062890#M258115 <P>EE doesn't unlock its contract phones within the 1st 6 months while it owns them.</P> Wed, 07 Jul 2021 12:43:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062890#M258115 XRaySpeX 2021-07-07T12:43:39Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062893#M258116 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1956062">@Cfairey0</a>&nbsp; if face recognition isn’t working then you just enter your passcode to unlock the device so you can gain access to your text messages. &nbsp;&nbsp;</P> Wed, 07 Jul 2021 12:48:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Galaxy-fold-z/m-p/1062893#M258116 Chris_B 2021-07-07T12:48:10Z