topic Re: Re: How to unlock a second-hand phone or device locked to EE in Archived Posts

Re: How to unlock a second-hand phone or device locked to EE

zootcase — Wed, 07 Jul 2021 10:03:07 GMT

I don't know if my device is locked. I have the IME but the full number will not type into the space provided on the unlock page. The phone is an old ex business Blackberry, could this be a problem?

Re: Re: How to unlock a second-hand phone or device locked to EE

James_B — Wed, 07 Jul 2021 10:24:30 GMT

Hi @zootcase,

Have you tried a SIM from another network in the phone?

If it was linked to a corporate account, the unlock would need to be requested by the business via their account manager.

James

Re: Re: How to unlock a second-hand phone or device locked to EE

zootcase — Wed, 07 Jul 2021 10:40:22 GMT

My email reply is not being sent.

I have not tried another sim.

It is not possible to have the phone unblocked by the previous business.

Is there no other way to check whether or not the phone id locked

Re: Re: How to unlock a second-hand phone or device locked to EE

James_B — Wed, 07 Jul 2021 10:49:28 GMT

Hi @zootcase,

Our Customer Care Team will be happy to check the lock status of your phone if you get in touch.

Thanks

James

Re: Re: How to unlock a second-hand phone or device locked to EE

zootcase — Wed, 07 Jul 2021 10:51:39 GMT

I have tried another sim card.

It is not possible to have the previous business to unlock it.

Is there no other way to check if it is locked or not

Re: Re: How to unlock a second-hand phone or device locked to EE

zootcase — Wed, 07 Jul 2021 10:53:08 GMT

Ok I will try that.

Thanks for your help

Re: Re: How to unlock a second-hand phone or device locked to EE

James_B — Wed, 07 Jul 2021 10:54:53 GMT

No problem @zootcase 🙂

James