topic Re: No mobile network internet on Xiaomi Mi A2 Android 10 in Archived Posts

No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sat, 03 Jul 2021 09:12:12 GMT

I have no mobile internet on my Xiaomi Mi A2 with Android 10.

I setup APN as per below and restarted the phone and still no signal.

https://setup-ee.wdsglobal.com/internet?step=modelselection.vm&contractId=230&countryId=36&networkId=2027&manufacturerId=1273&captchaEnabled=false&phoneId=13572

Any ideas how to resolve this?

Re: No mobile network internet on Xiaomi Mi A2 Android 10

mikeliuk — Sat, 03 Jul 2021 11:01:52 GMT

Do you have one or two SIMs in your phone?

Are you definitely connected to the EE network and able to make and receive calls, and send and receive text messages?

When you text NUMBER to 150, do you receive the expected number? https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-find-out-my-sim-number

When you've carefully followed the instructions at the link you provided (especially around enabling cellular data) and check in Settings -> About phone, do you an "IP address" listed near the bottom? (It will begin 100.x.x.x or 10.x.x.x)

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 06:55:08 GMT

Thanks for response.

Do you have one or two SIMs in your phone?

Just one.

Are you definitely connected to the EE network and able to make and receive calls, and send and receive text messages?

Yes

When you text NUMBER to 150, do you receive the expected number? https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-find-out-my...

Yes I received expected number

When you've carefully followed the instructions at the link you provided (especially around enabling cellular data) and check in Settings -> About phone, do you an "IP address" listed near the bottom? (It will begin 100.x.x.x or 10.x.x.x)

Mobile data" is enabled. I am seeing "IP address unavailable" in "About phone" section.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 10:41:28 GMT

Regarding IP address I connected to wifi and now the IP address field is populated. On turning off the wifi I am unable to connect to internet.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

mikeliuk — Sun, 04 Jul 2021 07:33:23 GMT

I think that confirms the only failure is not connecting to the APN. All the earlier stuff checks out ok.

I recommend taking a screenshot (should be able to simultaneously hold power button and volume down to do this) of the APN settings and upload a crop of the settings so others can double check for an error.

The most likely mix up might be the arbitrary name for the settings versus the APN which needs to be "everywhere". The website you quoted gives two models of the phone but the settings are essentially the same.

On my Netgear MR1100, I can connect with no APN authentication and the username and password are blank so you could create new settings "test1" with APN "everywhere" to try that.

A successful connection will give you an IP address (quite likely two, one IPv4 and one IPv6). My router is older so set to IPv4 only. Modern phones can take IPV4V6 dual stack but I suspect you don't have the option to choose based on that website.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

EssexBoyEE — Sun, 04 Jul 2021 08:32:15 GMT

The Mi A2 is a Dual SIM Phone, and within Settings should identify itself as either SIM Slots (0 and 1) or (1 and 2).

Can you confirm that the EE SIM is in the First SIM Slot and the Mobile Data On/Off Settings are selected for the this SIM and it's correct SIM Slot

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 10:40:09 GMT

SIM is in slot 1. Looking at settings > about phone SIM 1 is populated with network and phone number however the 'Mobile Network State' field is showing as "Disconnected".

I don't see Mobile Data On/Off Settings which are specifically for the SIM.

https://ibb.co/0tW6VhQ

https://ibb.co/hWMyB8Z

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 10:27:42 GMT

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 10:34:21 GMT

That seems to have not worked.

https://ibb.co/3NVsFMp

https://ibb.co/xjNpLLz

https://ibb.co/9qFr2dF

https://ibb.co/HVZrpbx

Re: No mobile network internet on Xiaomi Mi A2 Android 10

mikeliuk — Sun, 04 Jul 2021 11:39:21 GMT

Authentication type PAP is almost certainly wrong. 🤓

I'll step that down to might be wrong. Netgear MR1100 on EE uses None. My mobile on Virgin Mobile uses PAP.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 17:15:16 GMT

Authentication type PAP is almost certainly wrong. 🤓

I'll step that down to might be wrong. Netgear MR1100 on EE uses None. My mobile on Virgin Mobile uses PAP.

Changed authentication to none and no good. I should clarify that I set up APN as per EE instructions then a bunch of the fields auto-populate and I assumed that is expected behaviour and left them as is.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

mikeliuk — Sun, 04 Jul 2021 18:06:26 GMT

Googling your device against EE I see: https://community.ee.co.uk/t5/Android/Xiaomi-Mi-A2-won-t-data-connect/td-p/894131

This suggests that performing some variety of reset (factory reset or lesser depending on how much data you are willing to lose) might help. A bit of a Hail Mary.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 18:22:56 GMT

Thanks, I should have thought of that.

I tried all three reset options and still no internet.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

EssexBoyEE — Sun, 04 Jul 2021 19:04:56 GMT

Dail *#*#4636#*#* go to phone Info, Phone 0 and Phone 1, one for each SIM Slot. Do NOT Change anything just copy and paste or Screenshot the info on here, the whole page for each one.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 19:53:09 GMT

[Mod edit: Image rejected as it contained personal information]

Re: No mobile network internet on Xiaomi Mi A2 Android 10

EssexBoyEE — Sun, 04 Jul 2021 19:36:40 GMT

Ok, Post again without Phone Number and IMEI.

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 19:52:47 GMT

https://ibb.co/X252pCh

Re: No mobile network internet on Xiaomi Mi A2 Android 10

EssexBoyEE — Sun, 04 Jul 2021 20:09:24 GMT

Ok, your network type settings is good Data snd Voice is 4G, also good, your UL and DL Bandwidth is 0 (zero), which confirms your Data is not Connected, probably no point in running a Ping Test but try it without WiFi on, it will probably Fail.

Looking at the above I still believe it's your Mobile Data is Off or is set for the wrong SIM Slot. Check again in Settings. Check all the options there may be one under SIM options or SIM Management but it may not show up with out a Second Sim

Re: No mobile network internet on Xiaomi Mi A2 Android 10

zr_ — Sun, 04 Jul 2021 20:37:06 GMT

Ping failed as expected.

With regards to the SIM there are two areas which I consider relevant:

1. Settings > Network and Internet > Mobile Network > Mobile Data

This is on.

2. Settings > About Phone > SIM Status (sim slot 1)

Looks like below:

https://ibb.co/SnZTScQ

All fields on SIM Status (sim slot 2) are populated with "Not Available".

Re: No mobile network internet on Xiaomi Mi A2 Android 10

mikeliuk — Sun, 04 Jul 2021 20:50:16 GMT

I would be very tempted to pull out an old mobile phone at this point to sanity check that cellular data can be made to work on any device. 😂