topic Re: Can't get EE call centre to unlock my Huawei B525s-23a in Archived Posts

Can't get EE call centre to unlock my Huawei B525s-23a

winniechad — Sat, 15 Aug 2020 01:56:42 GMT

i've rang EE three times now to get them to unlock my Huawei B525s-23a mobile broadband router . I get a different answer each time i ring ranging from "it can't be done"

to "i'll contact the relevant dept and they will be in touch" which obviously hasn't happened. I believe legally EE have to supply an unlock code for a charge if you are in contract and not in arrears and i've seen other posts where they have been successful in getting the unlock code.

Any help on a way forwards would help

THANKS

Winniechad

Re: Can't get EE call centre to unlock my Huawei B525s-23a

XRaySpeX — Sat, 15 Aug 2020 03:28:14 GMT

@winniechad : There are no laws/Regs to compel phone unlocking but most networks will do so for their own custs.

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

Leanne_T — Sat, 15 Aug 2020 09:28:32 GMT

Hi there @winniechad

Thanks for coming to the community.

I have sent you a private message for some further details.

If you can take a look and get back to me that would be great 🙂

Leanne.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

winniechad — Sun, 16 Aug 2020 20:12:31 GMT

i'd just like to thanks by Leanne_T in the EE Community Support Team for such a prompt

reply and getting my problem solved so quickly. V impressed with EE service in supplying an unlock code which did not benefit EE in anyway. You just may have retained a customer when my contract ends.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

James_B — Mon, 17 Aug 2020 07:17:14 GMT

It's no problem @winniechad

I'm glad @Leanne_T was able to help. 🙂

James

Re: Can't get EE call centre to unlock my Huawei B525s-23a

Dawpor — Mon, 05 Jul 2021 10:57:14 GMT

Hi, I have the same problem here the same wifi box yellow with black front and I am now out of contract. I want to unlock the device so I can use it in my caravan when I go away but I want to see which network would work the best. Can someone please help me with unlocking it.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

James_B — Mon, 05 Jul 2021 11:11:46 GMT

Hi @Dawpor,

Welcome to the EE Community. 🙂

If the device was on contract, you can unlock it at myaccount.ee.co.uk/app/device-unlock.

For more information, please see How to unlock your EE pay monthly phone or device.

Hope this helps.

James

Re: Can't get EE call centre to unlock my Huawei B525s-23a

XRaySpeX — Mon, 05 Jul 2021 11:26:39 GMT

@Dawpor : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

Dawpor — Mon, 05 Jul 2021 11:43:21 GMT

Thank you for replying, I got it directly from ee on a 2 year contract which ended this month.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

Dawpor — Mon, 05 Jul 2021 11:45:46 GMT

Also I'm worried as I can't remember the sim phone number as it was never needed and it has now disappeared from the ee app as my account is now closed. Also I don't have a clue how I would unlock it as it isn't a phone obviously. I've had a phone unlocked before but not one of these things. I do hope you can guide me with this.

Re: Can't get EE call centre to unlock my Huawei B525s-23a

Leanne_T — Mon, 05 Jul 2021 12:56:02 GMT

Hi @Dawpor

Thanks for coming to the community.

If you no longer have the mobile number for the device, please give us a call and our Mobile Care team will help you with the unlocking request 🙂

Thanks.

Leanne.