topic Re: Black screen samsung A71 in Archived Posts

Black screen samsung A71

Abi672 — Thu, 01 Jul 2021 06:18:26 GMT

My Samsung galaxy A71 has the black screen of death I have my spare phone thank god. Will EE sort ot out, it under warranty its 7 months old? But I didn't buy it, it was a gift so I have no proof of purchase but the upgrade is on my account details. Surely they can see that its an upgrade? Or will I have to pay for a repair at a Samsung shop?

Thanks

Re: Black screen samsung A71

Chris_B — Thu, 01 Jul 2021 07:26:41 GMT

@Abi672 The device is under warranty so should be fixed you can go to EE or Samsung with this.

Re: Black screen samsung A71

James_B — Thu, 01 Jul 2021 07:40:30 GMT

Hi @Abi672,

Welcome to the EE Community. 🙂

That's great advice from @Chris_B. Our Customer Care Team will be happy to help you with this.

James