topic Re: Bad signal on Samsung devices in Archived Posts

Bad signal on Samsung devices

Adibat — Fri, 30 Oct 2020 14:29:15 GMT

This thread is to make people aware that some Samsung devices will have issues with signal indoors.

I have been in touch with ee about this a few times and I’m now facing £500 bill for cancelling the contract early.

The issue is that I’m not able to make any calls from home as they will suddenly cut out. My partner is on bt which uses ee for signal but she is using iPhone and hers is absolutely fine. Last time I called EE we have tried to put my sim in another Samsung devices and that didn’t make a difference but when we put the sim in an iPhone it worked great and there were no issues at all.

I have a friend that comes around mine over weekend and has Samsung galaxy s20 and faces the same issues as me but according to ee this is just coincidence and has nothing to do with Samsung phone.

I have now changed to IPhone XS from Samsung galaxy note 10 plus 5g and gues what? It’s all working fine.

This is to make people aware that if they have a problem with signal indoors using Samsung device it won’t change and EE obviously don’t care.

I’m also in the process of writing complaint to EE customer service.

Re: Bad signal on Samsung devices

Katie_B — Fri, 30 Oct 2020 16:47:43 GMT

Hello @Adibat.

Welcome to the EE Community.

I am sorry to hear this is happening.

Did the technical care team complete a diagnostic on your phone?

Is there any reported problems within your area?

If you have completed a complaint form a member of the team will be in touch as soon as possible.

Katie.

Re: Bad signal on Samsung devices

BrendonH — Fri, 30 Oct 2020 16:50:58 GMT

I've been using Samsung for years without an issue like this.

Re: Bad signal on Samsung devices

bristolian — Fri, 30 Oct 2020 16:53:54 GMT

Hi @Adibat

Whilst I appreciate you've had a poor experience, there's many millions of Samsung devices being used across EE and the other UK networks - if they had an issue such as you describe, then both this and other online forums would be inundated with similar complaints.

Are you on PAYG or pay-monthly? In some circumstances on EE, this can make a difference to the coverage you receive, especially indoors.

Re: Bad signal on Samsung devices

Adibat — Fri, 30 Oct 2020 17:29:03 GMT

Come to my house and I can guarantee you will have the same issue. I now know at least two people that live within 3 miles and have this issues with Samsung but not iPhone. I’ve also had Samsung for years but since switching to ee it’s been a pain.

Re: Bad signal on Samsung devices

Adibat — Fri, 30 Oct 2020 17:30:48 GMT

I did google it and there is a lot of complaints from people that switched to Samsung from an iPhone and they are having signal issues indoors.

Re: Bad signal on Samsung devices

bristolian — Fri, 30 Oct 2020 17:50:02 GMT

As I already advised, I don't doubt you've had a negative experience but that doesn't mean that Samsung devices have inherent faults in the way you describe.

Without knowing specific details of your location (this is a public forum), it's hard to be certain this applies in your case - but there are circumstances where EE PAYG users can get a different network experience to that of pay-monthly users.

Re: Bad signal on Samsung devices

Adibat — Fri, 30 Oct 2020 18:24:06 GMT

I’m not saying all Samsung phones have this issues but they do in my area. I’ve spoken to tech team and they said the phone must be broken, they have also said the the other 4 Samsung phones that I tested and have the same issue is just coincidence and they must be faulty too which to me is a joke.

Network coverage in my area says good for indoors and outdoors.

ee advised to send the phone for a repair but no courtesy phone provided. Also they said if they don’t find anything wrong with the phone they will investigate it further which would take ages.

Overall poor customer service

Re: Bad signal on Samsung devices

BrendonH — Fri, 30 Oct 2020 18:37:16 GMT

The network coverage map is just an indication and doesn't guarantee you signal.

It may well be a coincidence. It may be a fault in the phone but without investigation they can't do this.

Re: Bad signal on Samsung devices

DCTS — Sat, 12 Jun 2021 22:45:20 GMT

I completely agree with comments on Samsung A50 having shocking connection to EE abd dropping calls when other devices connected to EE work fine. EE glitch or Samsung? thank goodbess contract is coming to end.

Re: Bad signal on Samsung devices

James_B — Sun, 13 Jun 2021 07:35:04 GMT

Hi @DCTS,

Welcome to the EE Community. 🙂

Are you only having this issue in one location or everywhere?

James

Re: Bad signal on Samsung devices

Adibat — Sun, 13 Jun 2021 08:53:58 GMT

I’ve changed to iPhone 12 and all my signal problems are gone.

Re: Bad signal on Samsung devices

JMC224 — Tue, 22 Jun 2021 14:22:57 GMT

Having exactly same issue in my house for the last 3 weeks now, I'm using a Samsung A50 and my partner has A70 both on ee and no signal in the house at all. Put the ee sim in my sons iPhone and his Gifgaf In my Samsung and everything is fine.. So frustrating.....

Re: Bad signal on Samsung devices

Jon_K — Tue, 22 Jun 2021 15:46:41 GMT

Hi @JMC224.

Welcome to the community.

Are you able to check our Network Status And Coverage Checker to see if there are any ongoing issues in your area?

Have you spoken to our Customer Care team?

Jon

Re: Bad signal on Samsung devices

DCTS — Tue, 22 Jun 2021 16:53:29 GMT

Hi Jon

not a coverage issue as visitors to our house who were on EE had full bars and excellent signal, whereas at the same time I was getting a weak signal with calls dropping off

Re: Bad signal on Samsung devices

DCTS — Tue, 22 Jun 2021 16:54:55 GMT

Seems to be everywhere. most i seem to get is 2 bars on signal strength

Re: Bad signal on Samsung devices

Jon_K — Tue, 22 Jun 2021 17:01:45 GMT

Hi @DCTS.

Have you been able to try your SIM card in another phone to see if the issue follow the SIM or the phone?

Jon

Re: Bad signal on Samsung devices

DCTS — Tue, 22 Jun 2021 17:27:25 GMT

Yes. good signal when sim tried in daughter's A70

Re: Bad signal on Samsung devices

Christopher_G — Wed, 23 Jun 2021 06:53:59 GMT

OK thanks, @DCTS.

I'd recommend speaking to our Technical Support team so they can help you further with this.

Let us know what happens.

Chris