topic Re: Returns as part of an upgrade in Archived Posts

Returns as part of an upgrade

freemand3 — Sun, 20 Jun 2021 12:24:22 GMT

Hi - Ive just been transferred and then cut off - I need to return a phone as part of an upgrade - Im aware that I get fined if this is not within 14 days.

Im on hold again - Can you supply details of how to return.

Re: Returns as part of an upgrade

Chris_B — Sun, 20 Jun 2021 12:32:10 GMT

@freemand3 You have to call as you will be sent a returns package that you have to use as it will be uniquely identified to you so EE know who has sent the device back

Re: Returns as part of an upgrade

freemand3 — Sun, 20 Jun 2021 12:48:36 GMT

Thanks currently back on hold again. Looking through this community this appears to be a consistent problem.

Lets hope they take this on board and review this part of their service.

Re: Returns as part of an upgrade

XRaySpeX — Sun, 20 Jun 2021 13:29:03 GMT

How do I cancel a contract within 14 days online?

To cancel a contract by email:

Fill in our cancellation form and email channel.returns@ee.co.uk

You don't get fined if you don't return it within 14 days; you just lose your statutory right to return it.