topic Re: Unlocking old phone in Archived Posts

Unlocking old phone

SamB13 — Sat, 19 Jun 2021 16:23:50 GMT

I'm trying to unlock my dad's old phone who was a EE customer for years before he passed, I've tried the 0800 number, no help. Any suggestions, it's for my son to use. Thanks

Re: Unlocking old phone

XRaySpeX — Sat, 19 Jun 2021 18:13:24 GMT

Where did he himself get this device itself originally? Did he buy it himself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlocking old phone

SamB13 — Sat, 19 Jun 2021 18:23:01 GMT

He got it new from EE its over 3yrs old and he had 2 phones since then before he passed away

Re: Unlocking old phone

XRaySpeX — Sat, 19 Jun 2021 18:34:29 GMT

If the device had been on his contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.

Re: Unlocking old phone

SamB13 — Sat, 19 Jun 2021 18:56:58 GMT

Thanks for your help, hopefully 🙏it will work.

Re: Unlocking old phone

XRaySpeX — Sat, 19 Jun 2021 19:16:52 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance