topic Re: Purchased handset abroad in Archived Posts

Purchased handset abroad

adamelaney1 — Fri, 18 Jun 2021 07:35:56 GMT

Just returned from Cyorus where I had to purchase a new handset. I cannot make calls or send text messages. Keeps saying register device. How do I do this?

Re: Purchased handset abroad

bristolian — Fri, 18 Jun 2021 07:55:26 GMT

Hello @adamelaney1

Are you saying that a phone you purchased abroad, doesn't work with your EE SIM in the UK? Does it show signal bars?

Did it work with your EE SIM in Cyprus?

Re: Purchased handset abroad

adamelaney1 — Fri, 18 Jun 2021 08:16:03 GMT

Couldn't use it there either for calls or texts but could use it for internet, emails, Facebook, WhatsApp, etc. Wasn't a problem as had a Cypriot phone which I used for local calls. Just assumed it would work once I came back to UK on my PAYG.

Wondering if I need to register the handset or Sim

Re: Purchased handset abroad

bristolian — Fri, 18 Jun 2021 08:19:08 GMT

All the functionality you describe as working, is all internet-based and could therefore have worked over a WiFi-connection without any mobile network involvement.

Where did you purchase the phone from? Blacklisting is certainly a possibility here.