https://community.ee.co.uk/t5/Archived-Posts/Upgrade-online-sending-old-phone-back-for-trade-in/m-p/1057445#M257814 <P>Hi I have ordered an upgrade with trade in of my old device when I asked about this in one of your stores I was told I wouldn't have to return my current phone until I recieved my new phone however I have recieved an email saying that I have until 26th June to send my current phone back and am still awaiting a delivery date confirmation for my new phone I have 2 children so cannot be without a phone if my new one doesn't arrive when In store I was told I wouldn't have to send my phone without new one being here&nbsp;</P> Sat, 12 Jun 2021 22:21:46 GMT Fi15 2021-06-12T22:21:46Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-online-sending-old-phone-back-for-trade-in/m-p/1057445#M257814 <P>Hi I have ordered an upgrade with trade in of my old device when I asked about this in one of your stores I was told I wouldn't have to return my current phone until I recieved my new phone however I have recieved an email saying that I have until 26th June to send my current phone back and am still awaiting a delivery date confirmation for my new phone I have 2 children so cannot be without a phone if my new one doesn't arrive when In store I was told I wouldn't have to send my phone without new one being here&nbsp;</P> Sat, 12 Jun 2021 22:21:46 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-online-sending-old-phone-back-for-trade-in/m-p/1057445#M257814 Fi15 2021-06-12T22:21:46Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-online-sending-old-phone-back-for-trade-in/m-p/1057467#M257815 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1900977">@Fi15</a>&nbsp; &nbsp;Call customer service as you shouldn’t have to return your old device or be requested to send in in till you get the new one.&nbsp;</P> Sun, 13 Jun 2021 07:27:11 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-online-sending-old-phone-back-for-trade-in/m-p/1057467#M257815 Chris_B 2021-06-13T07:27:11Z