topic Damaged upgrade in Archived Posts

Damaged upgrade

Dart1 — Fri, 11 Jun 2021 16:34:34 GMT

Help, I upgraded my tablet to a iPad Pro 11, it arrived with a cracked screen...

contacted EE about this, and was told I would here back , but I haven’t.

they deal with insurance claims, I’m stuck with a damaged device that I want replace, any advice on how to get them moving faster, it’s not great service at all

Re: Damaged upgrade

Dart1 — Fri, 11 Jun 2021 17:11:06 GMT

Help, I upgraded my tablet to a iPad Pro 11, it arrived with a cracked screen...

contacted EE about this, and was told I would here back , but I haven’t.

they deal with insurance claims much quicker than this, I’m stuck with a damaged new device that I want replace, any advice on how to get them moving faster, it’s not great service at all

Re: Damaged upgrade

Schockwave — Fri, 11 Jun 2021 17:07:09 GMT

@Dart1 , I would suggest ringing customer service again, as it should be replaced.

@LAURA_MCW , can you help here, or one of you?

Re: Damaged upgrade

Christopher_G — Fri, 11 Jun 2021 17:31:17 GMT

Hi @Dart1

Welcome to the community.

I'm sorry to hear that your iPad is damaged. I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris