topic Re: I have a PAYAS YOUGO Q2 PLUS, when I download APP for Google Family Link it come in Archived Posts

I have a PAYAS YOUGO Q2 PLUS, when I download APP for Google Family Link it come

karenawood18 — Fri, 11 Jun 2021 09:12:11 GMT

I have a PAYAS YOUGO Q2 PLUS, when I download APP for Google Family Link it comes up as "Phone is starting" and never stops.

Christopher_G — Fri, 11 Jun 2021 11:28:27 GMT

Hi and welcome to the community, @karenawood18

Is the app downloaded and it gives you that error message when you load up the app? Could you try both on mobile data and connected to WiFi please?

Chris

karenawood18 — Fri, 11 Jun 2021 12:28:27 GMT

Hi the error only comes up after the app is installed.

its The children app, which is uploaded.

the parent app on my phone is ok

Christopher_G — Fri, 11 Jun 2021 14:39:04 GMT

OK thanks for explaining some more, @karenawood18.

I've found some support for the Google Family app on the Google website. There are some instructions for setting it up and some troubleshooting steps on there too.

Could you give it a go and let me know how you get on?

Thanks

Chris