https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Samsung-s20-ultra/m-p/1057073#M257787 <P>I have completed the form to unlock my Samsung S20 ultra and received an email to say it would be done within 10 days weeks ago.&nbsp;<BR />I've heard nothing and the phone hasn’t been unlocked.</P><P>I read in the help forum that someone else had this problem - if it is a problem why hasn’t it been fixed?</P> Thu, 10 Jun 2021 18:34:48 GMT Shaz53 2021-06-10T18:34:48Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Samsung-s20-ultra/m-p/1057073#M257787 <P>I have completed the form to unlock my Samsung S20 ultra and received an email to say it would be done within 10 days weeks ago.&nbsp;<BR />I've heard nothing and the phone hasn’t been unlocked.</P><P>I read in the help forum that someone else had this problem - if it is a problem why hasn’t it been fixed?</P> Thu, 10 Jun 2021 18:34:48 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Samsung-s20-ultra/m-p/1057073#M257787 Shaz53 2021-06-10T18:34:48Z https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Samsung-s20-ultra/m-p/1057074#M257788 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1883334">@Shaz53</a>&nbsp;: Where did you <STRONG>yourself</STRONG> get this device itself <STRONG>originally</STRONG>? <STRONG>Did you buy it yourself new <U>direct from EE</U></STRONG> or from a 3rd-party reseller or is it 2nd-hand? The unlocking process &amp; costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.</P> Thu, 10 Jun 2021 18:44:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Unlocking-Samsung-s20-ultra/m-p/1057074#M257788 XRaySpeX 2021-06-10T18:44:49Z