topic Re: Unlock dongle in Archived Posts

Unlock dongle

Mic444 — Wed, 02 Jun 2021 13:42:42 GMT

Hi there, I’m currently abroad and I purchased a local sim for my wee 4g WiFi dongle. It’s not working and it seems the dongle is still locked despite having it for over 2 years. How can I get it unlocked without having to call EE and getting charged £1.80 per minute for that ?

Re: Unlock dongle

XRaySpeX — Wed, 02 Jun 2021 14:17:15 GMT

@Mic444 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Unlock dongle

Mic444 — Thu, 03 Jun 2021 13:22:57 GMT

Hi, thank you for the answer. I bought it direct from EE over 2 years ago on a monthly plan

Re: Unlock dongle

XRaySpeX — Thu, 03 Jun 2021 14:12:21 GMT

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with.

Re: Unlock dongle

Mic444 — Thu, 03 Jun 2021 17:30:26 GMT

Thanks again. Annoyingly it doesn’t work. How can I chat to someone at EE, not over the phone but chat ?

Re: Unlock dongle

James_B — Thu, 03 Jun 2021 17:56:52 GMT

Hi @Mic444,

Welcome to the EE Community. 🙂

What happened when you filled out the unlocking form?

James

Re: Unlock dongle

Mic444 — Thu, 03 Jun 2021 22:33:27 GMT

Hi James. It said they don’t recognise the device being locked with them despite me giving them the IMEI

Re: Unlock dongle

Leanne_T — Fri, 04 Jun 2021 06:44:24 GMT

Thanks @Mic444

In this case, we would need to get this looked into for you.

You can find all our contact information on our get in touch page.

Thanks.

Leanne.

Re: Unlock dongle

Mic444 — Fri, 04 Jun 2021 11:49:17 GMT

Thank you Leanne, the chat doesn’t work when I try. It says it’s open but I have nowhere to start a conversation

Re: Unlock dongle

Leanne_T — Fri, 04 Jun 2021 11:54:20 GMT

Hi @Mic444

Thanks for coming back to me

If the chat is not showing, you would need to give us a call and our Mobile Care team will be happy to help.

Thanks.

Leanne.