topic Re: Billing in Archived Posts

Billing

Will_420s — Tue, 01 Jun 2021 02:45:48 GMT

My ee has taken me in to overdraft can anyone help me to get it sorted

Re: Billing

Christopher_G — Tue, 01 Jun 2021 07:27:58 GMT

Hi @Will_420s

Welcome to the community.

How did you pay? Was it by Direct Debit?

Chris

Re: Billing

Will_420s — Tue, 01 Jun 2021 07:31:30 GMT

Yeah it's not

Re: Billing

Will_420s — Tue, 01 Jun 2021 07:35:46 GMT

Yeah it was I mean

Re: Billing

Christopher_G — Tue, 01 Jun 2021 07:39:16 GMT

Have you spoken to your bank, @Will_420s?

We're unable to refund it, but they may have a way of claiming the money back into your account for now.

Chris

Re: Billing

mikeliuk — Tue, 01 Jun 2021 10:54:54 GMT

A quick mention that if the Direct Debit was correctly authorized for an amount that was contracted to be paid, taken at the correct time, and of the correct amount, there would be no basis to request a refund.

If the amount was unauthorized, then yes, a refund can be requested and also reimbursement of all charges related to being overdrawn on account of an unauthorized payment contrary to the Direct Debit Guarantee.