topic Re: S21 ultra Camera Focus enhancer in Archived Posts

S21 ultra Camera Focus enhancer

Anth442 — Fri, 28 May 2021 11:12:04 GMT

I have just got my brand new Samsung Galaxy S21 ultra, went to use the camera and the photos are coming out very blurry, the Focus enhancer does not appear to be working , i physically have to knock the screen to get this to focus - Something is not right on what is supposed to be such a good phone , my S10 was far better

Anth442

Re: S21 ultra Camera Focus enhancer

Leanne_T — Fri, 28 May 2021 13:19:53 GMT

Hi @Anth442

Thanks for coming to the community.

Have you tried the steps on the Samsung Support page?

Speak soon 🙂

Leanne.

Re: S21 ultra Camera Focus enhancer

chistery — Fri, 28 May 2021 14:04:13 GMT

I had this with the wide angle lens. Is it all pics or just when particular lenses get used? I think I ended up clearing the cache and various other things and it's been ok since.

Some people have been caught out with the extra plastic film over the lenses though. Have you checked to see if it's still there or not?

Re: S21 ultra Camera Focus enhancer

Anth442 — Mon, 31 May 2021 21:01:26 GMT

Plastic film removed , all plastic films removed , cleared the cache and wide angled lens not on but whenever i go to take a decent photo it comes out blurred , my old S10 that i traded into get this phone had a far better auto focus than this S21

Re: S21 ultra Camera Focus enhancer

Leanne_T — Tue, 01 Jun 2021 06:59:42 GMT

Morning @Anth442

Thanks for coming back to us.

If you get in touch with our Tech Gurus , they will be happy to run through some further trouble shooting with you.

Let us know how you get on 🙂

Leanne.