topic Order tracking in Archived Posts

Order tracking

CharlotteWalsh — Tue, 25 May 2021 08:37:39 GMT

If I ordered a phone Monday. Recieved order number same day. How long does it take to get a tracking number?

Re: Order tracking

Jon_K — Tue, 25 May 2021 12:07:53 GMT

Hi @CharlotteWalsh.

Welcome to the community.

Was the tracking number not in your email?

Have a look at our online order tracker for more information.

Jon

Re: Order tracking

CharlotteWalsh — Tue, 25 May 2021 12:11:00 GMT

All I have had is the confirmation email with an order number and that's it. I have tried inputting the order number and it comes up with an error

Re: Order tracking

Jon_K — Tue, 25 May 2021 12:41:13 GMT

Thanks @CharlotteWalsh.

I'd recommend getting in touch with our Customer Care team about this.

They will be able to access your account and give you an update on your order, while also providing tracking details.

Jon

Re: Order tracking

CharlotteWalsh — Tue, 25 May 2021 12:46:52 GMT

Thank you

Re: Order tracking

Jon_K — Tue, 25 May 2021 12:55:34 GMT

Let us know how you get on, @CharlotteWalsh 🙂

Re: Order tracking

CharlotteWalsh — Wed, 26 May 2021 08:58:54 GMT

Hiya. I got order confirmed. But when I go to track it it says back order confirmed. What does that mean and how long do I need to wait for delivery?

Re: Order tracking

Jon_K — Wed, 26 May 2021 10:29:34 GMT

Hi @CharlotteWalsh.

What phone have you ordered?

This would suggest that we are awaiting more stock from the manufacturer.

Jon

Re: Order tracking

CharlotteWalsh — Wed, 26 May 2021 14:30:33 GMT

I ordered the Samsung Galaxy S21 in Phantom Violet 128GB storage

Re: Order tracking

Jon_K — Wed, 26 May 2021 14:38:54 GMT

Thanks @CharlotteWalsh.

We're currently expecting that device to be dispatched within seven days of ordering.

Jon

Re: Order tracking

CharlotteWalsh — Wed, 26 May 2021 15:36:24 GMT

So if I ordered it yesterday I would expect it Thursday next week?

Re: Order tracking

Christopher_B — Wed, 26 May 2021 17:30:46 GMT

Hi @CharlotteWalsh

Yes that's spot on 👍

Thanks

Chris

Re: Order tracking

CharlotteWalsh — Wed, 26 May 2021 17:48:17 GMT

Thank you. At least now I know

Re: Order tracking

Christopher_B — Wed, 26 May 2021 17:50:07 GMT

@CharlotteWalsh No problem at all, if you need anything else then please just let everyone know 😊

Thanks

Chris

Re: Order tracking

CharlotteWalsh — Wed, 26 May 2021 17:51:02 GMT

No worries. I will let you know