topic Re: Ive tried unlocking my phone and it's asking for MCK in Archived Posts

Ive tried unlocking my phone and it's asking for MCK

Elliott-2692 — Sun, 02 May 2021 19:54:00 GMT

I've tried unlocking my phone and I made a mistake and now it's saying to many incorrect attempts it says I need an MCK code

Re: Ive tried unlocking my phone and it's asking for MCK

Chris_B — Mon, 03 May 2021 07:33:39 GMT

@Elliott-2692 The MCK code is needed because of the to many attempts to unlock your device with the wrong code or it was entered wrong. The device is now locked and will need the MCK code to unlock it so you can put the unlock code in to use it on a different network. You can get the MCK code from the device manufacturer.

Samsung by any chance?

Re: Ive tried unlocking my phone and it's asking for MCK

cakebread — Mon, 10 May 2021 11:59:10 GMT

did you sort this out? I have the same problem, EE passed me to Samsung who said it was EE, EE have said reply to the email I had the original code from and I have an undeliverable response !! I am at the end of my tether !!

Re: Ive tried unlocking my phone and it's asking for MCK

Leanne_T — Mon, 10 May 2021 13:50:32 GMT

Hi @cakebread

Thanks for coming to the community.

Can I just check, have you been given an unlock code from us?

Thanks 🙂

Leanne.

Re: Ive tried unlocking my phone and it's asking for MCK

cakebread — Mon, 10 May 2021 14:04:11 GMT

All sorted now thank you 😀

Re: Ive tried unlocking my phone and it's asking for MCK

Leanne_T — Mon, 10 May 2021 14:05:19 GMT

No problem @cakebread

Thanks for letting me know 🙂

Leanne.

Re: Ive tried unlocking my phone and it's asking for MCK

cakebread — Fri, 21 May 2021 11:08:00 GMT

All sorted now thank you

Sent from Mail for Windows 10