topic Re: blacklist in Archived Posts

blacklist

abedali — Wed, 19 May 2021 12:32:46 GMT

I purchased the phone on Facebook, i even went to the seller's house, checked it out first, then paid. All was well for 2 days and then the phone no service. I have conversation included the name of the person and address, would this protect me from my phone being blacklisted Alternatively as the seller live far from me and block me from Facebook, if I go pay to EE all money left on this person and remove the blacklist, I guess that person is reported as stolen and she paid it and get money and this not right for me and EE.

saler name :xxxxxxx xxxxxxx xxxxx

address xxxxxxx xxxx xxx

door no:x

imei number of phone xxxxxxxxxxxxxxx

best whises

[mod edit: please do not post personal information on the public board. Thanks!]

Re: blacklist

XRaySpeX — Wed, 19 May 2021 12:36:55 GMT

@abedali : This is a common fraud where sellers sell a phone under contract & then stop paying EE for it. EE will only un-blacklist it for the original owner, not you.

Re: blacklist

Chris_B — Wed, 19 May 2021 12:40:47 GMT

@abedali It’s not right for you. The seller probably has insurance and made a claim on that insurance. Your only option is to report this to the police as it is fraud.

Re: blacklist

abedali — Wed, 19 May 2021 12:47:23 GMT

but this block by EE not by insurance, I don't want to remove it from the blacklist just want ee to do something to this fraud person this not right for me and your company,

Re: blacklist

XRaySpeX — Wed, 19 May 2021 12:52:34 GMT

EE is probably already chasing the seller for what they owe. The fraud was upon you.

Re: blacklist

abedali — Wed, 19 May 2021 12:56:47 GMT

That's great i have full name and address if your company wants to do anything about this fraud, she says I get a new phone from EE that means report stolen and get a new one. but when I take it was fully working

Re: blacklist

abedali — Wed, 19 May 2021 12:58:23 GMT

could you please let me know what will happen if possible and what should i do for this phone?

Re: blacklist

abedali — Wed, 19 May 2021 13:07:49 GMT

this number only for ee number I'm not in EE, how to speak with customer services

Re: blacklist

James_B — Wed, 19 May 2021 13:14:49 GMT

Hi @abedali,

Welcome to the EE Community.

Sorry, our Customer Care Team won't be able to discuss the original owners account with you for data protection reasons.

If you are unable to contact the original owner and the phone has been blacklisted, please report it to the police.

James

Re: blacklist

XRaySpeX — Wed, 19 May 2021 13:53:53 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.