topic Re: Camera in Archived Posts

Camera

Tonyredpath — Thu, 13 May 2021 19:50:43 GMT

Hi, my camera does not reverse when I face time, so whoever can't see me just what ever my phone is facing, and the picture is now side ways, it also switches off when I want to take selfies I can still take photos and videos I've factory reset it and everything else

Re: Camera

Captgeneralmark — Thu, 13 May 2021 20:06:31 GMT

@Tonyredpath When you turn the camera on, there should be an icon of a camera with two arrows in a circle. Touch the icon and it will switch cameras. Always assuming, of course, that your phone has both forward and rearward facing cameras.

Re: Camera

Tonyredpath — Thu, 13 May 2021 20:17:50 GMT

Yes, that's what doesn't work, it does not reverse for facetime and it switches camera off if I want to do a selfie

Re: Camera

Jon_K — Fri, 14 May 2021 06:54:32 GMT

Hi @Tonyredpath.

Welcome to the community.

What phone are you using?

Is the reverse camera symbol there, or is it not appearing at all?

Jon

Re: Camera

Tonyredpath — Fri, 14 May 2021 19:08:57 GMT

Hi I'm using a huawei p30 lite and yes there's a reverse symbol on but just switches off when I want to take selfies and doesn't reverse when I face time

Re: Camera

Christopher_G — Sat, 15 May 2021 07:22:43 GMT

Is it definitely Facetime that you're using, @Tonyredpath? That's an Apple service.

Since you're having this problem with multiple apps, I'd recommend backing up all of your information and restoring the phone to factory settings.

Chris

Re: Camera

354- — Sat, 15 May 2021 11:27:47 GMT

What happens when the handset is in safe mode? Same result?

https://consumer.huawei.com/uk/support/content/en-gb00724973/

Re: Camera

Tonyredpath — Sat, 15 May 2021 14:04:53 GMT

Hi Chris, I've done that but its still the same thanks

Re: Camera

Christopher_G — Sun, 16 May 2021 07:04:20 GMT

Sorry @Tonyredpath, I've just seen that you already said that in your first post.

Did you get the phone from EE? Is it on contract or pay as you go?

Chris

Re: Camera

Tonyredpath — Sun, 16 May 2021 08:46:58 GMT

Hi its from EE and on contract thanks

Re: Camera

Christopher_G — Sun, 16 May 2021 10:20:26 GMT

OK thanks, @Tonyredpath

I'd recommend speaking to our Tech Gurus. They'll be able to run through some troubleshooting with you and give you some advice on what options you have if it's diagnosed as faulty.

Let us know how you get on.

Chris