https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050566#M257471 <P>Have tried using the online unlocking form, but i got a response that the device cannot be unlocked.<BR /><BR />I had bought it 2nd hand. Please advise.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>thanks!&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-12 at 1.57.12 PM.png"><img src="https://community.ee.co.uk/skins/images/4D6D8854D2B9B30DFBD5FD63227756D3/responsive_peak/images/image_rejected.gif" alt="Screen Shot 2021-05-12 at 1.57.12 PM.png" /></span></P> <P>&nbsp;</P> <P>[mod edit: image rejected due to it containing personal information]</P> Wed, 12 May 2021 06:39:49 GMT JP49 2021-05-12T06:39:49Z https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050566#M257471 <P>Have tried using the online unlocking form, but i got a response that the device cannot be unlocked.<BR /><BR />I had bought it 2nd hand. Please advise.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>thanks!&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2021-05-12 at 1.57.12 PM.png"><img src="https://community.ee.co.uk/skins/images/4D6D8854D2B9B30DFBD5FD63227756D3/responsive_peak/images/image_rejected.gif" alt="Screen Shot 2021-05-12 at 1.57.12 PM.png" /></span></P> <P>&nbsp;</P> <P>[mod edit: image rejected due to it containing personal information]</P> Wed, 12 May 2021 06:39:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050566#M257471 JP49 2021-05-12T06:39:49Z https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050591#M257472 <P>Hi JP49, unfortunately the online unlocking form doesn't work for s/h devices, you need to phone customer services to do this.&nbsp; I believe it is £8.99.</P> Wed, 12 May 2021 07:20:57 GMT https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050591#M257472 wardi 2021-05-12T07:20:57Z https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050606#M257473 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1785782">@JP49</a></P> <P>&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>&nbsp;</P> <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/761645">@wardi</a> is correct, it will cost £8.99 to unlock the device and you’ll need to call us on 0800 956 6000 to request this.</P> <P>&nbsp;</P> <P>Requests for unlocking second hand devices cannot be made via the online form.</P> <P>&nbsp;</P> <P>For more information, please see our&nbsp;<A href="https://community.ee.co.uk/t5/Unlocking-your-device/How-to-unlock-a-second-hand-phone-or-device-locked-to-EE/td-p/763562" target="_blank">How to unlock a second-hand phone or device locked to EE, post.</A></P> <P>&nbsp;</P> <P>Thanks <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 12 May 2021 08:04:11 GMT https://community.ee.co.uk/t5/Archived-Posts/Unable-to-Unlock/m-p/1050606#M257473 Leanne_T 2021-05-12T08:04:11Z