topic EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty in Archived Posts

EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Thu, 06 May 2021 19:29:47 GMT

Iphone Xs unlocked and works with 02 and smarty networks but when I put my EE sim in says Phone not allowed. Any guidance on what the issue might be would be much appreciated

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

XRaySpeX — Thu, 06 May 2021 19:56:37 GMT

@davidmcleod5432 : Your phone is locked to O2 network. You need to contact them to get it unlocked.

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Fri, 07 May 2021 06:11:01 GMT

Thanks, phone has also been checked and works with a vodaphone sim. Can it still be locked to 02 if this is the case?

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

Chris_B — Fri, 07 May 2021 06:25:37 GMT

@davidmcleod5432 If you go to Settings>General>About and scroll down to Network Provider Lock and it says No Sim Restrictions then the device is unlocked. If it say something else it’s not. If it does say it’s unlocked can you try a different EE sim in the device?

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Fri, 07 May 2021 06:33:21 GMT

Thanks, it says ‘No sim restrictions’. I dont have another ee sim to try though

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

Christopher_B — Fri, 07 May 2021 08:19:20 GMT

Hi @davidmcleod5432

Thanks for coming to the community about this.

I know how important it is to stay connected, let's find out what's going on.

Could I just check, where did you get the EE SIM from and is it a contact or pay as you go SIM?

Thanks.

Chris.

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

Chris_B — Fri, 07 May 2021 09:46:46 GMT

@davidmcleod5432 ! The phone isn’t locked the issue is with the sim. You need to try a working EE sim. (not the the you have)

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Fri, 07 May 2021 12:21:50 GMT

EE sim is my current contract sim which still works on my old phone

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Fri, 07 May 2021 13:14:25 GMT

Is it possible that the phone could be blacklisted on EE but (yet) not on other networks?

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

Leanne_T — Fri, 07 May 2021 14:07:19 GMT

Hi @davidmcleod5432

If the phone is unlocked this should work with any network SIM card.

What message shows when you put the EE SIM in the phone?

Leanne.

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

davidmcleod5432 — Fri, 07 May 2021 14:15:42 GMT

It shows ‘phone not allowed’ under network settings.

Thanks

Re: EE sim 'Phone not allowed' on unlocked iphone tested with 02 and smarty

Leanne_T — Fri, 07 May 2021 14:42:06 GMT

Thanks @davidmcleod5432

Do you have another EE SIM you could try?

Leanne.