topic Re: network unlock my phone but imei is not recognised by EE in Archived Posts

network unlock my phone but imei is not recognised by EE

zeekhaliq — Tue, 04 May 2021 07:50:07 GMT

I have samsung S20+ I am trying to unlock my phone to use another sim however when I am trying to fill form EE does not recognise the IMEI number. I have purchased the phone direct from EE so do not understand why I am having this issue. Could you please have a look into this for me

Kind Regards

Re: network unlock my phone but imei is not recognised by EE

Chris_B — Tue, 04 May 2021 07:55:33 GMT

@zeekhaliq This is a public forum that doesn’t have access to your EE account, you’ll have to call customer services about this.

just to check you are putting the IMEI of the physical Sim slot ? do not put the eSim slot.

Re: network unlock my phone but imei is not recognised by EE

zeekhaliq — Tue, 04 May 2021 08:01:19 GMT

thanks

Re: network unlock my phone but imei is not recognised by EE

Leanne_T — Tue, 04 May 2021 09:02:41 GMT

Hi @zeekhaliq

Thanks for coming to the community.

Is the phone on a pay monthly account?

If so, how long have you had the Samsung?

Speak soon 🙂

Leanne.