topic Re: Unlock code from EE not working as not my IMEI number in Archived Posts

Unlock code from EE not working as not my IMEI number

bar42 — Wed, 28 Apr 2021 12:03:11 GMT

I bought my PAYG phone from an EE shop a few years ago.

I called customer services weeks ago to unlock my phone as I am moving to another network. They said I would get a code within 10 days. I was very impressed to get a code within a couple of hours but it didn't work and when I re-read the email, the IMEI number in the email was nothing like the one I had given them. Called customer services again on 14th April and was told I would get a new code but but I am STILL waiting. My EE plan is due to be renewed tomorrow which I am not willing to do. I am not happy at all.

Re: Unlock code from EE not working as not my IMEI number

Christopher_G — Wed, 28 Apr 2021 14:00:36 GMT

Hi @bar42

Welcome to the community, I'm sorry to hear that it's taking a while for your phone to be unlocked.

What make and model phone is it?

Chris

Re: Unlock code from EE not working as not my IMEI number

bar42 — Wed, 28 Apr 2021 14:30:13 GMT

Hi Chris, Thanks for your message it is a Huawei P9 Lite

Re: Unlock code from EE not working as not my IMEI number

Christopher_G — Wed, 28 Apr 2021 14:43:29 GMT

OK thanks, @bar42.

I've sent you a private message to get some information from you.

Chris

Re: Unlock code from EE not working as not my IMEI number

bar42 — Wed, 28 Apr 2021 14:47:51 GMT

Thanks Chris, silly question how do I reply?

Re: Unlock code from EE not working as not my IMEI number

bar42 — Wed, 28 Apr 2021 14:49:08 GMT

Ignore, that question, found it!