https://community.ee.co.uk/t5/Archived-Posts/insurance-claim/m-p/1046100#M257245 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1785598">@primarch3</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear that this has happened with your phone.</P> <P>&nbsp;</P> <P>Once our insurance team get the phone back&nbsp;they will reset it back to factory settings as soon as possible, as long as the phone is able to be salvaged.&nbsp;</P> <P>&nbsp;</P> <P>If it can't be salvaged, it will be disposed of appropriately.</P> <P>&nbsp;</P> <P>Jon</P> Wed, 21 Apr 2021 06:51:31 GMT Jon_K 2021-04-21T06:51:31Z https://community.ee.co.uk/t5/Archived-Posts/insurance-claim/m-p/1046076#M257244 <P>If I hand in a broken phone which&nbsp; can't factory reset as the screen is completely black and broken, when I hand it in for my replacement phone will EE factory reset the phone for me? I am unable to factory reset the phone myself and the only other way for me to delete everything myself is to smash it up with a hammer.</P> Tue, 20 Apr 2021 22:11:46 GMT https://community.ee.co.uk/t5/Archived-Posts/insurance-claim/m-p/1046076#M257244 primarch3 2021-04-20T22:11:46Z https://community.ee.co.uk/t5/Archived-Posts/insurance-claim/m-p/1046100#M257245 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1785598">@primarch3</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear that this has happened with your phone.</P> <P>&nbsp;</P> <P>Once our insurance team get the phone back&nbsp;they will reset it back to factory settings as soon as possible, as long as the phone is able to be salvaged.&nbsp;</P> <P>&nbsp;</P> <P>If it can't be salvaged, it will be disposed of appropriately.</P> <P>&nbsp;</P> <P>Jon</P> Wed, 21 Apr 2021 06:51:31 GMT https://community.ee.co.uk/t5/Archived-Posts/insurance-claim/m-p/1046100#M257245 Jon_K 2021-04-21T06:51:31Z