topic Re: Can't unlock phone bought from EE store in Archived Posts

Can't unlock phone bought from EE store

Humerach1 — Fri, 09 Apr 2021 20:23:14 GMT

Hi,

I bought my phone and sim under contract, but after 24 months I cancelled contract and I had to change my sim as someone from EE did something to it, i could no longer use it anymore. So i bought a pay as you go EE sim which I have had for over a year now. I have tried to unlock my device through My EE but it didn't work kept saying: "This device can't be unlocked. We're unable to unlock a device with this type of account". Please help. I really need to unlock my device.

Kind regards,

Humera

Re: Can't unlock phone bought from EE store

XRaySpeX — Fri, 09 Apr 2021 20:48:33 GMT

@Humerach1 : You sure you didn't get device itself with an EE contract from a 3rd-party reseller, like CPW? That's usually the reason the EE unlocking form won't recognise it.

Re: Can't unlock phone bought from EE store

Humerach1 — Fri, 09 Apr 2021 20:51:44 GMT

I bought my phone from an actual EE store in oxford street. The store itself is EE, an EE employee sold me my samsung s8+ device with a 24 month contract.

Re: Can't unlock phone bought from EE store

Leanne_T — Sat, 10 Apr 2021 07:02:31 GMT

Hi @Humerach1

Welcome to the community.

If you get in touch with our Mobile Care team on either 150 from an EE phone or 0800 079 8586 from any other phone, they will help you with your unlocking request.

Let me know how you get on 🙂

Leanne.