topic Re: phone has switched off despite charge in Archived Posts

phone has switched off despite charge

preeti_puligari — Tue, 06 Apr 2021 20:18:49 GMT

my phone has completely switched off Samsung A7. unable to switch it back on despite putting it on charge

Jon_K — Wed, 07 Apr 2021 07:24:16 GMT

Welcome to the community.

Can you try a soft reset of the phone?

This is done by pressing and holding both the volume down key and the power button at the same time for ten seconds.

Jon

preeti_puligari — Wed, 07 Apr 2021 12:29:17 GMT

Many thanks Jon, this has worked really well!

Jon_K — Wed, 07 Apr 2021 12:42:59 GMT

That's great, thanks for letting us know, @Preeti_piligari 🙂