topic Re: PIN number not recognised in Archived Posts

PIN number not recognised

eileen04 — Tue, 06 Apr 2021 09:10:48 GMT

since yesterday my phone has refused to accept my PIN number.I have tried to reboot it but nothing works can you help?

Re: PIN number not recognised

bristolian — Tue, 06 Apr 2021 09:18:48 GMT

Hi @eileen04 and welcome to the community

Were you entering the correct PIN? If you enter the incorrect PIN 10 times, the phone will prompt you for a PUK code which you can obtain from your myEE online account.

Entering this PUK incorrectly too many times will permanently block your SIM and it will need replacing.

Does your phone have any onscreen prompts advising of what code it is expecting?

Re: PIN number not recognised

eileen04 — Tue, 06 Apr 2021 09:37:29 GMT

Hi I am entering the correct pin & it has now been entered more than 50 times with no reaction over than saying it is incorrect

Re: PIN number not recognised

Leanne_T — Tue, 06 Apr 2021 10:39:31 GMT

Hi @eileen04

Thanks for coming to the community.

Which phone do you have?

Speak soon 🙂

Leanne.

Re: PIN number not recognised

eileen04 — Tue, 06 Apr 2021 11:37:29 GMT

Hi Leanne it is the Moto g 5g plus

Re: PIN number not recognised

Leanne_T — Tue, 06 Apr 2021 11:51:28 GMT

Thanks @eileen04

Do you get an option for 'forgot password' at all?

Thanks 🙂

Leanne.