topic Re: Samsung S8: problem with email app in Archived Posts

Samsung S8: problem with email app

BobPriston — Thu, 01 Apr 2021 17:54:46 GMT

I have a Samsung S8 and after 3 years of trouble free use I have a problem. I dropped the phone from waist height onto its corner, nothing broken and phone continued to work. During the day though the email app (the Samsung one) started to play up, dropping shortly after opening so I can't use it. I also tried installing Outlook but that did the same. It has been suggested to me that I should do a factory reset but there is also a phone reset option which I think is less dramatic. Can anyone advise me the vest thing to do please?

Re: Samsung S8: problem with email app

BrendonH — Thu, 01 Apr 2021 18:05:28 GMT

Phone reset and factory reset is the same thing just called different in the settings menu

Re: Samsung S8: problem with email app

BobPriston — Thu, 01 Apr 2021 18:09:29 GMT

Oh Thank you. So do you think
I have another option or do I just have to get on with it?

Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.

Re: Samsung S8: problem with email app

XRaySpeX — Thu, 01 Apr 2021 19:08:34 GMT

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Samsung S8: problem with email app

BobPriston — Thu, 01 Apr 2021 19:14:29 GMT

Thanks for your comments, really apreciated.
I'm with BT, always have been. Settings have not been changed in 3 years so not sure why you ask.

Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.

Re: Samsung S8: problem with email app

BrendonH — Thu, 01 Apr 2021 19:17:13 GMT

Are you still with BT broadband?

Re: Samsung S8: problem with email app

XRaySpeX — Thu, 01 Apr 2021 19:19:48 GMT

Cuz they still be wrong or at least not appropriate for the EE network. That's the usual cause. Let's see them & I'll be able to tell you. Don't assume!

Re: Samsung S8: problem with email app

BobPriston — Thu, 01 Apr 2021 19:20:29 GMT

Yes.

Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.

Re: Samsung S8: problem with email app

BobPriston — Thu, 01 Apr 2021 19:29:29 GMT

Sorry I'm not sure I understand your point. To step back, I now have a SIM only contract, have had it for more than a year and before that was on a normal EE contract with no issues whatever. I have always been with BY and am assuming the drop has corrupted the app but may be wrong, it may be a hardware difficulty. Is a factory reset my only option to explore this do you think?

Kind regards, Bob.

Sent from my Samsung Galaxy smartphone.

Re: Samsung S8: problem with email app

Christopher_G — Fri, 02 Apr 2021 07:29:03 GMT

Factory reset could be the way to go with this, @BobPriston.

Just make sure you have all of your information backed up first.

Chris

Re: Samsung S8: problem with email app

BobPriston — Sat, 03 Apr 2021 20:06:29 GMT

Thank you. I'm pleased to say it all worked well and it was easier than I expected. Thanks again

Sent from my Galaxy

Re: Samsung S8: problem with email app

Christopher_G — Mon, 05 Apr 2021 07:20:54 GMT

That's great to hear, @BobPriston. Glad you're sorted.

Hope you've had a lovely Easter Weekend. 🙂

Chris