topic Re: Can't unlock in Archived Posts

Can't unlock

Bee14 — Sun, 21 Mar 2021 02:20:41 GMT

I can't get my phone unlocked since it says the following error:

"This account cannot be unlock. We are unable to unlock a device with this type of account"

You are the company obviously you can unlock it but you just can't be bothered to help your customers

Re: Can't unlock

Northerner — Sun, 21 Mar 2021 09:38:42 GMT

Hi @Bee14

What type of account do you have with EE?

Have you tried the second hand route as per EE unlocking Guide?

Thanks

Re: Can't unlock

XRaySpeX — Sun, 21 Mar 2021 11:02:55 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.