topic Re: Hi there, I want to unlock my device in Archived Posts

Hi there, I want to unlock my device

Yvesfabrice09 — Fri, 12 Mar 2021 17:12:19 GMT

I am new to EE and would like to unlock my iPhone 12 pro max, any idea please??

Re: Hi there, I want to unlock my device

BrendonH — Fri, 12 Mar 2021 17:23:24 GMT

You can't unlock your new contract phone from EE until you have had it for 6 months. This is in the T&Cs

Re: Hi there, I want to unlock my device

RacRa — Wed, 17 Mar 2021 11:13:35 GMT

This is a swap phone which I received yesterday I was told it would be ready for me to press "reset data"

If what you suggest is applicable I would have an usuable phone for six months

My contract ended 15/3/21 but as I was fully insured a new phone was sent and that is the one I'm trying to log on to but it says on screen my password is unchanged - I just dont know what password is required.

Re: Hi there, I want to unlock my device

James_B — Wed, 17 Mar 2021 11:52:09 GMT

Hi @RacRa,

Welcome to the EE Community. 🙂

Are you trying to reset your Apple ID, rather than unlock your phone to use on another network?

James