topic Re: Mck code in Archived Posts

Mck code

Blacktiger01 — Fri, 05 Mar 2021 01:36:03 GMT

Where do i get a mck code to unfreeze my phone so i can use on a different network

Re: Mck code

XRaySpeX — Fri, 05 Mar 2021 01:52:43 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

Re: Mck code

Blacktiger01 — Fri, 05 Mar 2021 04:49:57 GMT

I brought it second hand the seller got me a unlocked code it said i
entered it wrong and now asking for a mck code

Re: Mck code

James_B — Fri, 05 Mar 2021 09:01:16 GMT

Hi @Blacktiger01,

Welcome to the EE Community. 🙂

Have you asked the seller to double check the unlocking code they provided?

James

Re: Mck code

XRaySpeX — Fri, 05 Mar 2021 12:48:34 GMT

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

If that is the case your only remedy is against whoever you got the phone from.