topic Re: Contract ended 2 years ago .still cant get EE to unlock. in Archived Posts

Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Mon, 01 Mar 2021 16:12:13 GMT

When asking EE to unlock my phone they said that the IMEI didn't exist on their files even though we had had it on a monthly contract for two years. Below is the email from L.G confirming that it does exist. EE have a get out clause in that the original phone with the contract was dropped one month into contract and I bought from the same EE shop a new one costing £100-00 which was entered into the contract in place of broken one. EE say that although the sim card was transferred to the new contract , the phone wasn't, any help to resolve this prob, would be helpful. Mick.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Mon, 01 Mar 2021 16:18:28 GMT

Would appear the reply from LG I posted doesn't want to show. Unless you know different.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Leanne_T — Mon, 01 Mar 2021 17:14:37 GMT

Hi @Mickarchie

Welcome to the community.

Sorry the image has been rejected as this contains personal details.

Did you buy the replacement phone on pay as you go and use the contract SIM card?

Thanks 🙂

Leanne.

Re: Contract ended 2 years ago .still cant get EE to unlock.

XRaySpeX — Mon, 01 Mar 2021 17:32:43 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG?

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Mon, 01 Mar 2021 20:07:59 GMT

I did mention this in the original text. The phone broke so went back to same shop, bought a new one which was put on to the same account.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Mon, 01 Mar 2021 20:21:42 GMT

On original contract. Is this image any good?

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Mon, 01 Mar 2021 20:23:20 GMT

So what's wrong with that pic.

Re: Contract ended 2 years ago .still cant get EE to unlock.

XRaySpeX — Mon, 01 Mar 2021 20:27:10 GMT

Dunno. I;m not in a position to say whether those nos. contain personal info, like IMEIs.

If it is acceptable, it will be approved & will appear soon.

Re: Contract ended 2 years ago .still cant get EE to unlock.

bristolian — Mon, 01 Mar 2021 21:07:29 GMT

All of the images you've uploaded today, contain personal and/or identifiable information.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Tue, 02 Mar 2021 10:32:29 GMT

Thank you. I have given EE the details but they aren't interested. Like selling stuff but aren't prepared to follow up at the end of contract,. There's always Ofcom I suppose.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Leanne_T — Tue, 02 Mar 2021 10:37:07 GMT

Hi @Mickarchie

Thanks for coming back to us.

I have sent you a private message on the community for some extra details.

Speak soon 🙂

Leanne.

Re: Contract ended 2 years ago .still cant get EE to unlock.

Mickarchie — Tue, 02 Mar 2021 10:38:10 GMT

Have phoned EE on several occasions and been promised help by way of an email with unlock code but hasn't come. We were given the unlock code for the broken one which was only broken glass front but put in a new SIm card and tried unlocking but that didn't even work.