topic Re: Unlock EE phone after account has been closed in Archived Posts

Unlock EE phone after account has been closed

ET1974 — Mon, 01 Mar 2021 12:32:32 GMT

I am trying to unlock my old work phone for my daughter to use. Originally bought from EE, but when I try to do so, because it doesn't recognise the number anymore, I can't get through to customer service. I have read somewhere there is a form I can fill in, but none of the links to that seem to work.... Help ! : )

Re: Unlock EE phone after account has been closed

XRaySpeX — Mon, 01 Mar 2021 12:42:54 GMT

Your work phone? You mean it was originally bought from EE not by yourself but by a firm? If so you can't get it unlocked yourself; only the a/c holder within the firm can do so.

Re: Unlock EE phone after account has been closed

ET1974 — Mon, 01 Mar 2021 13:27:42 GMT

It was my work phone, but when I left their employment, it was signed over to me and I paid the bill, so was in my name - sorry I didn't make that very clear.

Re: Unlock EE phone after account has been closed

XRaySpeX — Mon, 01 Mar 2021 13:36:11 GMT

It makes no diff. It's how it was bought from EE originally that determines the unlock path.

You could regard it as a 2nd-hand device in your hands & try using the 2nd-hand method for unlocking it.

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

Re: Unlock EE phone after account has been closed

ET1974 — Mon, 01 Mar 2021 14:46:01 GMT

Oh I see.however, I have tried calling using the options you've mentioned already. Because it doesn't recognise my number, it doesn't give me any other options : /

Re: Unlock EE phone after account has been closed

Leanne_T — Mon, 01 Mar 2021 15:14:21 GMT

Hi @ET1974

Thanks for coming to the community.

If you call us on the number +44 800 956 6000, and select not an EE customer you will be transferred to a member of the team 🙂

Leanne.

Re: Unlock EE phone after account has been closed

XRaySpeX — Mon, 01 Mar 2021 16:43:46 GMT

Calling Customer Services on +44 800 956 6000 (option 2, option 4) should not ask for a mobile no.