topic Re: Help in Archived Posts

Help

FREEDOM1 — Sat, 27 Feb 2021 13:23:01 GMT

Hi,

My contract has finished and as I want to change networks I received a pac code and sent to new network provider, but it seems they changed my old EE number to their network super quick.

But as a result I am unable to unlock my phone on the EE website, as it wont recognize my imei number!

It finds the phone initially but then says I need to fill out an additional form but as my number has been migrated already I am unable to proceed.

Have tried to contact EE but they want my number and of course it is no longer recognised

Re: Help

XRaySpeX — Sat, 27 Feb 2021 13:28:13 GMT

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

Re: Help

FREEDOM1 — Sat, 27 Feb 2021 13:35:10 GMT

Yes it was on a 24 month contract which ended yesterday 26/02/21 but because the number has been ported to giff gaff I cant get phone unlocked despite calling the EE automated responses.

Will have to wait til Monday and speak to a real person