topic Re: Broken screen/ no backed up data in Archived Posts

Broken screen/ no backed up data

Cass756 — Sat, 27 Feb 2021 10:32:07 GMT

Hi, I have a broken screen on my s20 note ultra and I do not have any cloud/sd etc backup of my files/photos etc. I can book a repair for the phone but it said on the repair booking page the phone will be wiped as part of the repair process. Is there any possible way for me not to lose my pics etc ?

I tried connecting to my pc unfortunately I the phone is locked and does not have usb debugging turned on so can't access it that way.

Re: Broken screen/ no backed up data

James_B — Sat, 27 Feb 2021 12:36:14 GMT

Hi @Cass756,

Welcome to the EE Community. 🙂

Are you sure your phone hasn't been backing up to your Samsung or Google account? Most phones will do this by default during setup.

If you haven't allowed your phone to create a backup, I'm afraid it won't be possible to retrieve your data during repair.

James